Returns + Exchanges

Returning Online Orders

Returning & Exchanging Online Orders

Returning online orders is easy - send back your unwanted items by mail. To return by mail, click here to start the process and print your FREE pre-paid return shipping label.


Returning Furniture

Most NE Furniture items may be returned or exchanged within 30 days from the date of delivery. We guarantee the quality of our furniture (free of manufacture defect) for up to one year from purchase. If you experience any defects, you may return your furniture purchase for a full refund within one year from the purchase date.


Return Policy

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned.

Online Orders

Returning & Exchanging Online Orders

Returns and exchanges are free for US Customers! To return or exchange items purchased on follow these easy steps:

  1. Find Your Order Number

    If you have a NE account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Next click the Create a Return or Exchange button - now you're ready to start the process!  
  2. Print Your Return Label 
  3. After you've created a return or exchange, follow the instructions to print your free pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.
  4. Attach Return Label

    Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.

    Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
  5. Exchanges
    If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP!

    International customer? Check out our International Shipping page for info on how to return your item.

Contact Us for assistance in completing your exchange.


More Return Options


Mail by the Shipping Method of Your Choice

  1. Address Your Package

    Send your package to:


    Lafayette, Indiana 47905

    1623 Adams St.

  2. Ship It!

    Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.

We will email you when your return is processed.

Please note: We do not accept COD returns. Native Ethos is not responsible for any returns that are lost or stolen while in transit.